A Message from Multispray
At Multispray, we ensure you have the right to know and control how your personal information is collected, processed, and used.
This statement must be read with the Terms of use for multispray.co.za that are incorporated into it.
Reviewed and updated: February 2024
1. Hattingh and Bosman (PTY) Ltd T/A Multispray, Registration Number 2017/202231/07 (Multispray, it, we, us or our) has its office and workshop in Vanderbijlpark, South Africa.
2. Multispray promises to treat all your personal information carefully and responsibly.
3. Personal information includes but is not limited to any information that lets Multispray identify you, such as your name(s) and surname combined with your physical address, contact details, vehicle information, and insurance information.
4. Personal information (in South Africa) also refers to the personal information that uniquely identifies a legal entity, such as the trading name of a company combined with the company registration number.
5. Special personal information includes information about your race or ethnic origin, religious and philosophical beliefs, political persuasion, trade union membership, health or sex life, biometric information (for example, your voice or fingerprints), and any criminal behaviour that relates to alleged criminal offences or proceedings.
6. Personal information may be given to or collected by Multispray in writing as part of a written application form, electronically (email), telephonically, or online (Multispray.co.za).
7. Processing of personal information includes any initial processing that Multispray does when we first collect your personal information. It also includes any further and ongoing processing that Multispray is allowed to carry out legitimately in terms of the reasons listed in paragraph 9 (below). The term “processing” includes collecting, using, altering, merging, linking, organising, disseminating, storing, retrieving, disclosing, erasing, archiving, destroying, or disposing of personal information.
8. Multispray will only collect and process your personal information for the reason you provided, or to enable us to comply with the requirements of specific local or foreign laws that we are governed by; or to comply with any regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any supervising authority, regulator, tribunal, enforcement agency or exchange body.
9. Clause 9: Multispray may process your personal information to protect you or our legitimate interest. Your personal information includes, but is not limited to information from the credit bureaus, to determine which credit lending products/services and or solutions to promote or to offer to you. Multispray will not collect and process personal information about you that we do not need. The general purposes for which Multispray collects and processes your personal information include:
9.1. Creating a record of you on our system to verify your identity, assess your application for products and/or services, provide you with the products and/or services you have applied for or enquired about (where you do not currently hold, or have not applied for, such products and services), and then communicate with and keep you informed about these products and/or services.
9.2. Any purpose related to the prevention of financial crime, including fraud detection and prevention, sanctions screening, adverse media screening, monitoring of anti-money laundering and any financing of terrorist activities.
9.3. Managing our business and identifying potential trends within the market, to ensure our products are future-fit.
9.4. Enforcing our obligations, including without limitation the collection of amounts outstanding from you and your provision of security for banking facilities.
9.5. Further processing for historical, statistical or research purposes where the outcomes will not be published in an identifiable format.
9.6. Conducting analytics operations to better understand you as our customer so that we can tailor our product and/or service offerings to you, where relevant and applicable.
9.7. Conducting surveys to gauge customer or employee sentiment or to improve our product and service offering.
9.8. Where you have applied for employment at Multispray, we perform applicant screening and background checks, and such screening may include social media screening and screening relating to any information about you obtained from publicly available sources such as search engine results.
10. Furthermore, Multispray will not process your special personal information unless:
10.1. You have consented to Multispray processing it (in circumstances where we are legally obliged to obtain your consent); or
10.2. It is necessary to exercise or defend a right or obligation in law; or
10.3. It is necessary to comply with an international legal obligation of public interest; or
10.4. It is for certain historical, research or statistical purposes that would not adversely affect your privacy; or
10.5. You have deliberately made your personal information public.
11. There are some personal information fields that you have to fill in or provide if you want Multispray to provide you with your chosen product and/or service or onboard you as an employee, supplier, director or job applicant. This information can be provided in writing, electronically or telephonically, but it must be accurate and complete. These fields are indicated by an asterisk (or as otherwise indicated) on the respective forms/websites. If Multispray does not receive the necessary personal information, we will not be able to continue with your application. If you are already a(n) customer/employee/supplier/director and Multispray asks you for this information and you do not provide it, Multispray will have to suspend the provision of the product and/or services for a period of time, or as the case may be, even terminate our relationship with you.
12. In most cases, personal information will be collected directly from you, but there may be other instances when Multispray will collect personal information from other sources. These may include public records, places where you may already have made your personal information public (for example, on social media where your settings on such social media are set to ‘public’), credit bureaus, or individuals/directors whom you have appointed as your representative, where you are a corporate entity. Multispray will only collect your personal information from other sources where we are legally entitled or obliged to do so, and you are entitled to ask Multispray which sources Multispray used to collect your personal information.
14. Multispray will not share your personal information with third parties who do not need your personal information, or where Multispray is not legally permitted to do so. When Multispray decides to transfer your personal information to third parties, we will only provide it to organisations that have data privacy policies equivalent to Multispray’s, or subject to appropriate contractual obligations, or to those who are subject to laws relating to the processing of personal information that are similar to those that apply to Multispray.
15. There may be instances where Multispray will process your personal information through a secure automated tool, or perform profiling and make decisions, based on such profiling, that may affect you significantly (for example, the automatic non-approval of a personal loan that you may have applied for through any of our online channels, or the automatic non-approval of an application for employment, or engagement as a supplier). If you are unhappy about the outcome of such a decision or would like further information on how such outcome was reached, please contact us at 016 981 1054
16. As a customer of Multispray, we may use your personal information to tell you about products or services we think you might be interested in.
17. We may offer a credit lending product to you if you’ve shown an interest in the credit lending markets (Fender Bender). To do this, we may contact you via SMS, email, or telephone.
18. Should you not wish to receive direct marketing communication from us, you can immediately update your preferences via email or telephonically.
19. As a non-customer, if you would like to know more about Multispray’s products or services, please submit your details to us in writing or visit our office.
20. We will adhere to your communication preferences whenever we can, but we may need to send you important communications via a channel that is not your preference. We will only do so in cases where we deem the information to be important and relevant for you.
21. You can ask Multispray to delete or destroy your personal information. You can also object to Multispray processing your personal information. These requests must be sent to Multispray in writing. However, the result of such a request will be that Multispray may have to suspend the provision of products and/or services for a period of time, or even terminate our relationship with you. Multispray’s records are subject to regulatory retention periods, which means that Multispray may not be able to delete or destroy your personal information immediately upon request.
23. If you have a complaint relating to the protection of your personal information, including the way in which it has been collected or processed by Multispray, please contact us using the local contact details as listed below. If you have not had your complaint dealt with satisfactorily, you may lodge a complaint with your local privacy regulator in terms of applicable privacy laws.
Multispray reserves the right to change this statement at any time. All changes to this statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this statement.
Contact details
016 981 1054 or email sales@multispray.co.za
Address: c/o Edison Boulevrad & Nikkel Drive
Vanderbijlpark
1910
© 2025 Multispray.
Multispray Recognised for Outstanding Audit Compliance at VW/Audi Bi-Annual Conference
At the recent Volkswagen and Audi Bi-Annual Conference, Multispray was honoured to receive an award for audit compliance, celebrating our ongoing commitment to the Volkswagen Group Benchmark Approval Programme.
This recognition places Multispray among the top-performing Manufacturer-Approved Body Repair (MBR) shops out of 161 VW/Audi-approved repairers across South Africa — a true testament to our team’s dedication, quality, and passion for upholding the highest industry standards.
Our partnership with the Volkswagen Group South Africa (VWSA) reflects our shared goal: ensuring that every vehicle we repair meets the same level of safety, performance, and precision that customers expect from the VW and Audi brands.
“This award is a reflection of our team’s relentless commitment to quality and compliance,” said Wilna Dreyer, shareholder and director of Multispray. “We’re proud to represent Vanderbijlpark among South Africa’s top-approved VW and Audi repair facilities.”
We would like to thank our loyal clients for their continued support and trust in our workmanship — your confidence motivates us to maintain excellence in every repair.
About Multispray
Multispray is a Volkswagen and Audi Manufacturer-Approved Body Repair Facility based in Vanderbijlpark, with over 15 years of experience delivering high-quality autobody repair, spray painting, and refinishing services.
